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We Want to Help You Get Back to It

With the Ford Promise, you can buy or lease an eligible Ford vehicle through Ford Credit. Then, if you face financial hardship due to loss of employment, you can return it within one year of purchase. It’s our way of helping you move forward.

Frequently Asked Questions? >

Buy With Confidence

To be eligible for a vehicle return, a consumer must:

  • Have purchased or leased a 2019/2020/2021 model year new, used or CPO vehicle through Ford Motor Credit at a participating Ford Dealer from 6/26/2020–9/30/2020
  • Have a qualifying involuntary job loss subsequent to vehicle purchase
  • Apply and be approved for state unemployment benefits and notify the Claims Administrator within thirty (30) days of qualified involuntary job loss
  • Minimum 30+ hours a week with single employer, minimum 12 weeks within recent 17 consecutive weeks to qualifying event (12-months for self-employed bankruptcy)

Take Your Time

Vehicle return coverage is available up to one year from date of purchase or lease.

  • Maximum coverage is $15,000 per transaction
  • Customer is responsible for remaining balance
  • Excess mileage, wear and tear, and other restrictions and fees may apply
  • Excludes fleet
  • Not available in Oregon and New York
Ford Promise Disclaimer

Available on 2019/2020/2021 New vehicles, Used and CPO vehicles, financed or leased for personal use through Ford Credit at participating Ford dealers from 6/26/2020-9/30/2020. Excluded in OR and NY. Excludes APP leases, Ford Options program, and Seasonal Retail Payment Plan. Customer must have a qualifying involuntary job loss thirty-one (31) – three hundred sixty five (365) days after vehicle purchase or lease, be eligible for state unemployment benefits, and provide proper notification within thirty (30) days of qualified involuntary job loss. Maximum coverage is $15,000 per vehicle. Additional fees and restrictions may apply. See dealer for complete program details or visit www.ford.com/built-for-america/ford-promise/.

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Vehicle Cleanliness

We're dedicated to cleanliness. In fact, Ford has provided all dealers with guidelines for cleaning and disinfecting vehicles. Because feeling safe in your vehicle goes above and beyond the technology we put in it.

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Helping Our Owners

If you're affected by COVID-19 and are leasing or financing through Ford Credit, we're here to help.


Frequently Asked Questions

We're here to offer you answers. Just read over our frequently asked questions below.

The Ford Promise is available on 2019/2020/2021 new, demo, used, and CPO vehicles. These vehicles must be purchased or leased at a participating Ford dealer from June 26, 2020 to September 30, 2020 (the “Program Period”) and must be financed through Ford Credit. Commercial use vehicles are excluded from the Program; therefore, Ford Credit contracts marked commercial use and/or in a business name are not eligible. Advanced Payment Plan Leases, Seasonal Retail Payment Plans, and the Ford Options program are also excluded from the program.

Customer eligibility is determined by dealership location. For dealers in all states except ME, ND, NV, NY, OR and UT, eligible customers will execute a Ford Promise Addendum at the time of purchase or lease. For dealers in ME, ND, NV and UT, eligible customers will receive an Insurance Certificate mailed to them by the Insurance provider. Dealers in New York and Oregon are excluded from the Program at this time.

Under the Program, customers must have a qualifying involuntary job loss which occurs thirty-one (31) to three hundred sixty-five (365) days after vehicle purchase or lease, be eligible for state unemployment benefits, and provide proper notification within thirty (30) days of qualified involuntary job loss.

The Program is provided to eligible customers by Ford Credit on a complimentary basis with no cost to the customer.

No, the benefit only applies to involuntary unemployment or self-employed personal bankruptcy experienced by the individual listed as the buyer or lessee in the contract.

Only individuals that are self-employed and experience self-employed personal bankruptcy are eligible for coverage. See your Addendum or Certificate for details.

The Program is only available on contracts financed or leased through Ford Credit during the Program Period.

Yes, job loss protection begins on the 31st day after the effective date of your retail installment contract or lease agreement.

You must not have written or verbal knowledge of prospective unemployment, including public announcements of corporate layoffs and plant closures, prior to or within 30 days following the effective date of your retail installment contract or lease agreement.

A qualifying job loss event must occur within the first three hundred and sixty-five (365) days immediately following the effective date of your Ford Credit retail installment contract or lease agreement. If your vehicle is repossessed or is determined by your automobile insurer to be a total loss or if your retail account is paid in full, charged-off, rewritten, transferred to another party, refinanced or otherwise discharged, the Program expires.

Customer eligibility is determined by selling/leasing dealership location and the Program Administrator can be contacted via phone or email:

Customer Support Line
Ford Promise Administrator by State
Contract Addendum States
All states except ME, ND, NV, NY, OR and UT
Insurance Insight
1-833-311-0323
info@promiseadmin.com
Insurance Certificate States
ME, ND, NV, and UT
American Risk Services
1-844-359-0414
promise@archinsurance.com

You must notify the Administrator within thirty (30) days of experiencing involuntarily unemployment or self-employed personal bankruptcy.

If you make a request under the Program, the Administrator will request that you provide documents including a termination notice from your employer and proof of eligibility for state unemployment benefits. If you are self-employed and have filed an assignment in bankruptcy, you will be required to submit documentation that proves your filing as part of the verification process. See your Addendum or Certificate for complete details.

The Program only applies to unemployment circumstances that are involuntary in nature.

You may. Before returning the vehicle, we subtract from the waived amount or certificate payment any amounts to repair the vehicle to an acceptable condition. You must also pay any past due payments, any scheduled payments deferred/extended after the origination of your retail installment contract or lease agreement. You must pay these amounts and any amount in excess of the $15,000 program limit. Refer to your Addendum or Certificate for complete details.

The maximum amount that will be waived/paid in the case of a qualifying job loss event is fifteen thousand dollars ($15,000). See your Addendum or Certificate for details.

In the event you experience a qualifying job loss event and are approved under the terms of the Program, the Administrator will calculate the difference between the value of your vehicle and the amount you still owe under your retail installment contract or lease agreement. The difference between the value of your vehicle and the amount you owe will be waived/paid, subject to the maximum limit of fifteen thousand dollars ($15,000) upon returning your vehicle. If a balance remains, you must pay Ford Credit via certified check when returning the vehicle to the dealership. The dealer will provide the check to Ford Credit.

The Administrator will guide you through the process and provide a checklist of information that will be required. Information requested will include, among other things, proof of involuntary unemployment or proof of self-employed personal bankruptcy. During the process, the Administrator will also schedule an inspection of your vehicle with a third-party vehicle inspection company to determine if the vehicle has any damage. See your Addendum or Certificate for complete details.

The Administrator will guide you through the process. Once your qualifying job loss event has been substantiated through the documentation, the Administrator will make arrangements for the vehicle inspection and the return of your vehicle to a designated location. If you have an outstanding balance due, payment must be provided in the form of a certified check made out to Ford Credit, given to the dealer upon vehicle return.

Yes, you may withdraw your request under the Program at any time before returning your vehicle.

Yes, there are reasons why you may not be eligible under the Program. These include but are not limited to: unemployment where termination was within thirty (30) days of your retail installment contract or lease agreement inception date; you do not provide notice of a qualifying job loss event within thirty (30) days of it occurring; you have not provided the Administrator with the required documentation to complete the Program process; you have not completed a vehicle inspection; you have not paid the remaining balance due to Ford Credit; or you did not purchase your vehicle during the Program Period. See your Addendum or Certificate for complete details.

You should consult your tax advisor to determine as neither Ford Credit nor the Administrator can provide tax advice on this matter.

After you have completed all of the steps that the Program requires, Ford Credit will report to the credit reporting agencies that the account is "Closed/Paid with a Zero Balance."

Yes, Ford Credit will contact providers on your behalf to determine unused portion of add-on products and will apply those amounts to the balance.

No, you are required to continue to make your scheduled payments until the Administrator has approved your request and you have returned your vehicle to the designated return location according to the Program requirements. Ford Credit and the Administrator will not be responsible for any vehicle returned without prior approval.

No, you are required to keep your vehicle fully insured under your retail installment contract or lease agreement, until your vehicle has been returned to the designated return location. Ford Credit and the Administrator will not be responsible or liable for any uninsured vehicle.

Only individuals that are self-employed and experience self-employed personal bankruptcy are eligible for coverage. See your Addendum or Certificate for details.

Your vehicle value will be calculated using the average trade-in value in the NADA Official Used Car Guide. If your vehicle is not listed in the NADA Official Used Car Guide, the Administrator will provide an appraised value to determine the trade-in value of the vehicle.

Ford Promise Disclaimer

Available on 2019/2020/2021 New vehicles, Used and CPO vehicles, financed or leased for personal use through Ford Credit at participating Ford dealers from 6/26/2020-9/30/2020. Excluded in OR and NY. Excludes APP leases, Ford Options program, and Seasonal Retail Payment Plan. Customer must have a qualifying involuntary job loss thirty-one (31) – three hundred sixty five (365) days after vehicle purchase or lease, be eligible for state unemployment benefits, and provide proper notification within thirty (30) days of qualified involuntary job loss. Maximum coverage is $15,000 per vehicle. Additional fees and restrictions may apply. See dealer for complete program details or visit www.ford.com/built-for-america/ford-promise/.

Ready to Shop?

Research your next Ford truck, SUV or car and search our inventory to find what you’re looking for.